​

22. Order Policy

 

The receipt of an electronic or other written form stating confirmation of an order does not signify our

acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require

additional verifications or information. We reserve the right at any time after receipt of your order to

accept or decline your order for any reason. We shall not be responsible for any loss or damage of any

kind, which you might suffer by reason of us declining to accept or for cancelling your order. Vendor

may, at its discretion, either contact you for instructions or cancel your order and notify you of such

cancellation. 

​

23. Pricing Errors

Pricing errors may occur on the website.  Vendor reserves the right to cancel any orders containing

pricing errors, with no further obligations to you, even after your receipt of an order confirmation or

shipping notice from Vendor.

​

24. Payment in Full

You must pay in full by debit, credit card or PayPal Secure Checkout in advance when you submit an

order through our Website. Payment will be collected at the time of placing the order. Full payment

must be received in advance before any goods are prepared or dispatched.

 

25. Chargeback Policy

If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you

will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred

by Vendor.

​

26. Refund Policy

Unopened products only may be returned within 14 days of purchase. Should you wish to change or cancel your order, please contact Vendor’s CustomerService Department to confirm whether the processing of your order has commenced.

 

27. Additional Charges

The prices displayed on this Website are in U.S. Dollars. Price quotes are good for thirty (30) days. They

are valid and effective only in the United States. Additional shipping and/or other charges may apply for

orders. This includes additional charges for orders shipped outside of the United States and/or into U.S.

territories. We will endeavor to provide you with an estimate for additional charges associated with

orders including additional shipping costs. These are good-faith estimates. Actual charges, taxes and/or

costs may be different. Vendor is not responsible for fluctuations and/or changes in the costs and taxes

associated with any order. Customer is solely responsible for all actual order charges, taxes and costs,

regardless of the amount quoted by Vendor at any time.

 

28. Shipping and Returns

 

Orders can be cancelled only if the Company has not shipped the Ordered Items. Once an Item has been shipped, the Order cannot be cancelled.

If you would like to cancel an order, please contact our Customer Service Department at

info@smoothgeneration.com or call: 516-441-5333.

Delivery will be deemed to have taken place at the time Vendor places an order in the possession of any

carrier service, including but not limited to, Federal Express, United States Postal Service and/or United

Parcel Service for customer delivery.

You acknowledge that requested delivery dates are non-binding estimates only. There is no claim

against Vendor for any delays or early deliveries once the order is in possession of the carrier service.

We reserve the right to make deliveries in installments and it shall not relieve you from your obligation

to accept and pay for remaining deliveries. Vendor is not responsible for lost, stolen or damaged goods

once an order leaves our possession.

​

​